Refund policy
RETURN OR EXCHANGE
We accept returns or exchanges free of cost. This means you won't be charged extra to return or exchange the product(s). It's on us! We want your experience to be hassle-free.
Your purchase is eligible for return or exchange only if it meets the following conditions:
An incorrect product has been delivered to you, i.e., the product does not match the item in the order confirmation email.
If the product you receive has a genuine quality/manufacturing defect.
If your purchase meets our return criteria stated above, please email us at hello@adra.co.in within 48 hours of delivery with the following information:
- Order number
- Delivery Address
Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.
We’d request you to ensure that the product is sent back to us in its original condition and packaging with its original invoice.
If there is genuine defect in the product, we’re happy to exchange your product for a replacement, a different product of the same value within 7 working days after we receive the product at our warehouse, following an inspection & quality check.
All returns/exchange courier charges to our warehouse are borne by the customer. On delivering your replacement, we will cover shipping charges.
We unfortunately will not be able to entertain return request post 48 hours of delivery.
7-DAY RETURNS
Items purchased from Adra are eligible for return/exchange, if returned within 7 days of delivery.
SELF-SHIP PROCESS
Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
You can courier the product(s) to the address mentioned below.
ADRA :
Address: P-16, udayan industrial estate, 3, pagladanga road, Beliaghata, Kolkata 700 015
Contact: 033 2323 4591
On receiving the product at the warehouse, We will be intimate you through an email alert or with a voice call.
We suggest you ship it only through Indian Speed ,Dtdc or Blue Dart. Please make sure your courier costs do not exceed the amount stipulated above.
We recommend using the ‘Indian Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
TERMS & CONDITION FOR REFUND
A refund will be processed into your bank account or as a gift coupon as per your convenience.
Cancellations- In general for a prepaid mode of payments, the refund will be processed into the same bank account/card/wallet which was used during the order placement.
Self Ship Returns- The product amount and 100 rupees courier costs will be processed.
For self-shipped returns customers need to provide their bank account details like Bank account number, Bank account holder name, Bank IFSC CODE, Bank Name reaching our help center.
We update our customers via email once we initiate the refund procedure.
Bank refunds for both prepaid and cod orders will take 7-10 business days.
If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
Defective/ Damaged in transit- Once confirmed by the Customer Delight Team the refund will be provided.
Wrong/ Missing products- We can either ship out the product(s) (if available in stock at the time) or a refund.
I haven't received my refund yet. What should I do?
We update our customers via email once we initiate the refund procedure.
Bank refunds for both prepaid and cod orders will take 7-10 business days.
For any further clarification, Please reach our help center and provide the required details to raise a ticket to help sort things out.